Dignity and respect
What we do
- Treat people with dignity and respect regardless of their culture, religion, age, race, sexual orientation or disability.
- Accept and respect people’s individuality.
- Take time to listen to people and understand what’s important to them.
- Communicate in an open, accurate and straightforward way using appropriate language.
- Allow people to maintain their dignity and feel comfortable, particularly when receiving personal care.
- Protect and respect people’s confidential personal information.
- Check with people about how they want to be addressed and use humour appropriately.
- Respect people’s right to make their own decisions and choices about how they want to be cared for.
- Respect people’s homes, family relationships and facilities.
- Respect the position of trust they have with people who need care and support and customers.
- Deal sensitively and appropriately with behaviour that challenges.